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Appointments

How to book an appointment

The way you can book an appointment changed on the 30th March 2020, we are now using a new online system named eConsult. This tool allows you to book via our website without having to call the surgery and wait to get through on the busy phone lines. You can do this in just 2 easy steps:

  • Access the eConsult report via our website www.thegrangegrouppractice.co.uk.
  • Click the get started button (see below, this can be found on the home page) shown in the blue box and simply answer the questions and a clinician will get back to you by the end of the next working day.

eConsult

If you don’t have access to the internet, give us a call on 01484 428282 and we will be happy to arrange for someone to call you back to help with this.

Everyone at the Grange wants to provide you with the best possible healthcare. 

When you need to see a doctor, nurse or other health professional, we want to make that as easy as possible. 

Although we have lots of doctors and nurses at the Grange, there is still more demand for appointments than we can meet each day.

All patients can help us by thinking about whether you really need an appointment. 

The following checklist gives advice on when to ask for an appointment and when doing something else is what you should or could do. 

Please also read the information on Minor Ailments. Lots of common problems can be treated at home with things you can get from your local pharmacy and we’ve got a special local scheme to make it easier to get help and advice on minor ailments.

NOTE: We have special arrangements for patients under 16 and over 75 so please tell us if you’re calling about someone that age. 

Patients can now see a GP for routine appointments on weekday evenings. Pre-bookable and on-the-day appointments are available between 6.30pm and 8.30pm on alternate Tuesday and Wednesday evenings. 

SMS image

NOTE: 

An SMS to inform a patient that he/she "Did Not Attend" an appointment is still sent after the missed appointment.  We encourage patients to contact us immediately after receiving a "Did Not Attend" SMS, so we can update our records with the patient's reason for missing the appointment, if appropriate.

 

 

 

 

 

Your problem or issue

 

What to do

 

What happens then

I've got an urgent health problem and I need help today

 

Complete an eConsult via the website.

 

A clinician will triage and depending on the urgency will get back to you by 6pm that day or by the end of the next working day.

I need to see someone but it’s not vital to see someone today.

 

Complete an eConsult via the website.

 

 A clinician will get back to you by the end of the next working day.

I’ve got a Minor Ailment

 

 

Complete an eConsult via the website OR go to a local pharmacy (chemist) taking part in the Minor Ailments scheme.

 

A clinician will get back to you by the end of the next working day OR the pharmacist will advise you on what you need and give you medicine to help (often free).

I’ve seen the doctor or nurse and need to arrange a follow-up chat.

 

Complete an eConsult via the website.

 

A clinician will get back to you by the end of the next working day.

I’ve had some tests and want the results

 

Complete an eConsult via the website.

 

Admin/clinician will get back to you by the end of the next working day.

I’ve got a problem with my teeth

 

Contact your dentist.

 

All dental issues are dealt with by dentists.

I’ve got a sickness bug or diarrhoea

 

Stay at home and drink plenty of fluids.

 

You should get better in a few days. If you don’t – call us on 01484 428282.

I need a sick note

 

Read the information on Sick Notes.

 

You’ll find out what to do.

I need travel injections

 

Read the information on Travel Immunisation

 

You’ll find out how to arrange them.

 

Home Visits

If possible,please try to telephone reception before 10:30am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability. Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

 

 

Internet Appointment Booking

To enable you to complete the online booking process please take two forms of identification to reception for registration.

One proof of address.

One photographic identification.

 

Please access the service by clicking on the following link.

SystmOnline

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

 

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