Active Signposting is one of the ten NHS England High Impact Actions that practices can take to free up GP time. Active Signposting is designed to connect patients more directly with the most appropriate source of help or advice; this may include services in the community as well as within the Practice.
All of the reception/admin team here at The Grange Group Practice have undergone both online and face-to-face training commissioned by our Clinical Commissioning Group (Greater Huddersfield CCG) in order to go live with Active Signposting within our Practice on 19th March 2018.Active Signposting will offer the patient ‘choice’ to access the service that is most appropriate for them. Reception staff will not ‘triage’ patients; instead they will be able to connect the patient more directly with the most appropriate professional or service in our area. Reception staff will not make clinical decisions but when a patient presents with symptoms that could be dealt with by a pharmacist, optician or a social prescribing service they will confidently offer these alternatives.
This new initiative gives patients more control over their own care because it offers them the choice of a service that better suits their health and wellbeing needs. Active Signposting also improves access for patients who do need to see a GP, as patients who do not necessarily need to see a GP are directed to a more appropriate service.
Active Signposting aims to change the assumption that GPs are the first point of care for patients – this benefits patients by improving outcomes and creating a better experience, which in turn improves job satisfaction for our hardworking and dedicated reception/admin staff.
Changes to our services
We are sorry to inform you that we are having to make changes to the way we practice. Over the last few years we have had a reduction in clinical staff due to doctors and nurse practitioners leaving and retiring. Despite much effort we have struggled to fill those posts and it means that we are having to do things differently.
We now have a pharmacy team who will deal with all medication queries, do medication reviews and manage some minor ailments. Our reception staff are actively signposting patients to more appropriate services as sometimes the problem can be managed differently and by other people/professionals.
Due to the reduction in staff we are having to change how we do home visits - we will continue to visit all registered bedbound patients if required and those receiving terminal palliative care. However, all others will be phoned first to see if the visit is required or if it can be managed differently. If you go to the shops, hairdressers or are elderly then you do not automatically qualify for a visit.
Please note all our clinical staff are highly qualified with one or more degrees, diplomas, specialist training and will try to help you with your health problems.
Coil and Implant Fitting and Removal
We are able to offer coil and implant fitting and removal. Please contact the surgery on 01484 428282 to book a telephone consultation with either Dr Tayyab (who does coil and implant fitting and removal) or Jane Grieve (implant fitting and removal only).
Extended Access evening and weekend appointments now available
Patients can now see a local GP, Physio and Phlebotomist for routine appointments on weekday evenings and at weekends. Pre-bookable and on-the-day appointments are available between 6.30pm and 8.30pm each weekday, with additional slots available on Saturdays and Sundays between 8.45am and 5.15pm.
Appointments for all three services are available for any Greater Huddersfield patient in the Primary Care Centre hub at Huddersfield Royal Infirmary and some physio appointments are also available in Holmfirth and Armitage Bridge.
How to book an evening or weekend appointment at the HUB:
You can also book an evening or weekend appointment by ringing the practice on: 01484 428282. If you need to book an appointment when the practice is closed then you can ring the free NHS 111 phone line out of normal working hours and they will book an appointment for you if appropriate.
The Keldregate branch was deemed to be clinically unsafe to operate from during the covid pandemic. As such, we have taken a decision in accordance with our local CCG to temporarily close this site.
We have increased our opening hours at The Grange site at Spaines Road (HD2 2QA), and we are pleased to offer GP services from 8am – 8pm Monday – Thursday, and 8am – 6:30pm at The Grange.
Our patients enjoy the benefits of increased access to GP services at the Grange, and we encourage all our patients to use our digital triage (eConsult) package – available via our website. If you are unable to access the eConsult, please call us on 01484 428282 and we will be happy to help.
IMPORTANT - IT IS MANDATORY TO WEAR A FACE COVERING WHEN ATTENDING THE SURGERY.
CQC Inspection Rating - GOOD
Our services were inspected by the Care Quality Commission (CQC) on 19th August 2015. We are very pleased to announce we were given a "GOOD" rating.
Calls to and from the surgery are recorded and processed in accordance with the General Data Protection Regulation 2016 and the Data Protection Act 2018, calls are recorded for monitoring, training and dispute resolution purposes.
The purpose of call recording is to provide an exact record of the call which will:
Protect the interests of both parties;
Help improve Practice performance and best practice;
Help protect Practice staff from abusive or nuisance calls;
Establish the facts in the event of a complaint either by a patient or a member of staff and so assist in resolving it;
Establish the facts and assist in the resolution of any medico-legal claims made against the practice or it clinicians;
A call recording may also be used as evidence in the event that an employee’s telephone conduct is deemed unacceptable. In this situation the recording will be made available to the employee’s manager, to be investigated as per the Practice Disciplinary Policy
For further information please contact the surgery.