Active Signposting is one of the ten NHS England High Impact Actions that practices can take to free up GP time. Active Signposting is designed to connect patients more directly with the most appropriate source of help or advice; this may include services in the community as well as within the Practice.
All of the reception/admin team here at The Grange Group Practice have undergone both online and face-to-face training commissioned by our Clinical Commissioning Group (Greater Huddersfield CCG) in order to go live with Active Signposting within our Practice on 19th March 2018.Active Signposting will offer the patient ‘choice’ to access the service that is most appropriate for them. Reception staff will not ‘triage’ patients; instead they will be able to connect the patient more directly with the most appropriate professional or service in our area. Reception staff will not make clinical decisions but when a patient presents with symptoms that could be dealt with by a pharmacist, optician or a social prescribing service they will confidently offer these alternatives.
This new initiative gives patients more control over their own care because it offers them the choice of a service that better suits their health and wellbeing needs. Active Signposting also improves access for patients who do need to see a GP, as patients who do not necessarily need to see a GP are directed to a more appropriate service.
Active Signposting aims to change the assumption that GPs are the first point of care for patients – this benefits patients by improving outcomes and creating a better experience, which in turn improves job satisfaction for our hardworking and dedicated reception/admin staff.
Changes to our services
We are sorry to inform you that we are having to make changes to the way we practice. Over the last few years we have had a reduction in clinical staff due to doctors and nurse practitioners leaving and retiring. Despite much effort we have struggled to fill those posts and it means that we are having to do things differently.
We now have a pharmacy team who will deal with all medication queries, do medication reviews and manage some minor ailments. Our reception staff are actively signposting patients to more appropriate services as sometimes the problem can be managed differently and by other people/professionals.
Due to the reduction in staff we are having to change how we do home visits - we will continue to visit all registered bedbound patients if required and those receiving terminal palliative care. However, all others will be phoned first to see if the visit is required or if it can be managed differently. If you go to the shops, hairdressers or are elderly then you do not automatically qualify for a visit.
Please note all our clinical staff are highly qualified with one or more degrees, diplomas, specialist training and will try to help you with your health problems.
Farewell Dr Mohbeen
It is with some excitement and a little sadness that I am persuing a new venture and will be leaving the Grange Group Practice at the end of August 2018.
I would like to take this opportunity to wish you all the very best in the future.
Dr M Mohbeen
Patient Reference Group - for more information please click here
We are very pleased to announce that Dr Hawkswell has joined the practice as a full time partner from August. Dr Hawkswell has a special interest in minor surgery and we welcome him to the team.
Recent Missed Appointment Data
June 2018 - 389 appointments which equals 120 hours.
Coil and Implant Fitting and Removal
We are able to offer coil and implant fitting and removal. Please contact the surgery on 01484 428282 to book a telephone consultation with either Dr Tayyab (who does coil and implant fitting and removal) or Jane Grieve (implant fitting and removal only).
Extended Access evening and weekend appointments now available
Patients can now see a local GP, Physio and Phlebotomist for routine appointments on weekday evenings and at weekends. Pre-bookable and on-the-day appointments are available between 6.30pm and 8.30pm each weekday, with additional slots available on Saturdays and Sundays between 8.45am and 5.15pm.
Appointments for all three services are available for any Greater Huddersfield patient in the Primary Care Centre hub at Huddersfield Royal Infirmary and some physio appointments are also available in Holmfirth and Armitage Bridge.
How to book an evening or weekend appointment at the HUB:
You can also book an evening or weekend appointment by ringing the practice on: 01484 428282. If you need to book an appointment when the practice is closed then you can ring the free NHS 111 phone line out of normal working hours and they will book an appointment for you if appropriate.
Understanding our "Speak List"
If our clinics are fully booked, we offer same day telephone consultations for urgent requests.
Update to our Did Not Attend (DNA) Policy
We are continuously working to improve access to appointments at The Grange Group Practice. Changes to the DNA Policy have been made in agreement with our Patient Group and will come into effect on 1st December 2015.
- patients who miss 2 appointments in a 12 month rolling period are sent a warning letter and added to a register or list.
- if a patient misses 3 appointments in a 12 month rolling period, The Grange Group Practice reserves the right to remove that patient from the list.
We hope this will improve access to appointments for all our patients. Please feel free to give us your feedback.
CQC Inspection Rating - GOOD
Our services were inspected by the Care Quality Commission (CQC) on 19th August 2015. We are very pleased to announce we were given a "GOOD" rating.
Meningitis B Vaccination Programme
Message from Department of Health
The Meningococcal B vaccination programme should aim to protect infants before they reach five months of age because this is when the risk is greatest. The vaccine is first offered to children from 2 months of age.
MenB immunisation was introduced from 1 September for those babies who are due to receive their primary immunisations starting at 2 months of age on or after 1 September 2015 (i.e. those born on or after 1 July 2015), with a one-off catch-up programme for those infants born from 1 May 2015 to 30 June 2015.
When any new immunisation programme is introduced, there has to be a cut-off date to determine eligibility. We recognise that parents of babies who narrowly fall on the wrong side of the cut-off date will naturally feel disappointed at this, but there is no other way of realistically starting new programmes.
GPs should not charge their own patients a private fee for the vaccine.
Parents seeking the vaccine privately will be liable for the full cost of the vaccine and any additional administration charges. We do not hold any information about local private vaccination providers.