How to book an appointment
Please note that as from the 1st July 2019 all same day appointments will not be available to book until 8.30am. Patients who arrive at the surgery before 8.30am will be asked to wait until the appointments become available to book.
Everyone at the Grange wants to provide you with the best possible healthcare.
When you need to see a doctor, nurse or other health professional, we want to make that as easy as possible.
Although we have lots of doctors and nurses at the Grange, there is still more demand for appointments than we can meet each day.
All patients can help us by thinking about whether you really need an appointment.
The following checklist gives advice on when to ask for an appointment and when doing something else is what you should or could do.
Please also read the information on Minor Ailments. Lots of common problems can be treated at home with things you can get from your local pharmacy and we’ve got a special local scheme to make it easier to get help and advice on minor ailments.
NOTE: We have special arrangements for patients under 16 and over 75 so please tell us if you’re calling about someone that age.
Your problem or issue
What to do
What happens then
I've got an urgent health problem and I need help today
Call us on 01484 428282 and ask for an Urgent appointment.
You will be asked what’s wrong then a GP or nurse may call you back OR you may be given an appointment straight away.
I need to see someone but it’s not vital to see someone today.
Call us on 01484 428282 to ask for an appointment. (You can also book online.)
An appointment will be made for you. We’ll ask you what’s wrong to help us decide who is best to help you and how quickly you need to be seen.
I’ve got a Minor Ailment
Call us on 01484 428282 to ask for an appointment in our Minor Ailments Clinic OR.go to a local pharmacy (chemist) taking part in the Minor Ailments scheme.
Your pharmacist will advise you on what you need and give you medicine to help (often free).
I’ve seen the doctor or nurse and need to arrange a follow-up chat.
Call us on 01484 428282 to ask for a telephone appointment. (You can also book online.)
An appointment will be made for a doctor or nurse to call you. These can be arranged up to six weeks in advance..
I’ve had some tests and want the results
Call us on 01484 548883.
We’ll tell you the results of your tests or arrange an appointment for you to see someone.
I’ve got a problem with my teeth
Contact your dentist.
All dental issues are dealt with by dentists.
I’ve got a sickness bug or diarrhoea
Stay at home and drink plenty of fluids.
You should get better in a few days. If you don’t – call us on 01484 428282.
I need a sick note
Read the information on Sick Notes.
You’ll find out what to do.
I need travel injections
Read the information on Travel Immunisation
You’ll find out how to arrange them.